Return & Exchange Policy
Sometimes things don't work out quite the way you expected, and that's okay! Here is what to expect if you change your mind about your purchase. Merchandise may be returned within 30 days if you have the following:
- Unworn Merchandise: Nobody likes damaged goods.
- Packing Slip or Order Confirmation email
- Original Shoe Box/Packaging: Just like you, they like coming home. Who doesn't?
If 30 days have passed since your purchase or your item is worn, unfortunately we cannot offer you a refund or exchange. We reserve the right to deny any items that do not meet our policy's requirements.
Should you choose to return an item you paid to ship VIA expedited shipping, your shipping charge will NOT be refunded with your return. This charge is paid to our shipping carrier to ensure you receive your item in the allotted timeframe selected at checkout
In the event that your online purchase does not meet your expectations, we do accept returns back within 30 days. Items must be unworn and unused, and include all tags, parts, and accessories. In order to avoid damages, we recommend trying on footwear in carpeted areas.
ALASKA, HAWAII, US TERRITORIES & CANADA: The customer will be responsible for paying ALL return shipping charges.
We strongly recommend keeping your receipt when you drop your order off for return. In case your return tracking does not reflect any movement, we will need your receipt to process your refund. Without this, we cannot be held responsible for a lost item.
PROCESSING YOUR RETURN
TO SHIP AN ITEM BACK, PLEASE:
- Pack your item(s) and their correlated Packing Slip into the original shoe box.
- Drop your package at the carrier location correlated with your return label.
- Please keep your drop-off receipt until your return has been processed!
If you need a Packing Slip, please email customer service at firstname.lastname@example.org or call 972-913-6690 8AM-5PM CST. Once our warehouse has received and inspected your return (usually within 1-3 business days of delivery to us) your refund will be issued.
PLEASE NOTE THAT NORMAL PROCESSING TIMES WILL INCREASE AND TAKE LONGER THAN USUAL DUE TO COVID-19. THE SAFETY AND HEALTH OF OUR COMMUNITY - CUSTOMERS AND STAFF ALIKE - CONTINUE TO BE OUR NUMBER ONE PRIORITY. WE ARE SO GRATEFUL FOR YOUR PATIENCE AS WE DO OUR BEST TO NAVIGATE THROUGH THIS TIME.
Discount codes CANNOT be combined OR APPLIED TO A SALE ITEM. Only one discount code will be applied at time of purchase.
All items purchased on the "SALE PAGE" are FINAL SALE. These items are not eligible for returns or exchanges due to their exclusive discounted pricing.
Items purchased using promotional discount codes are not considered sale items.
All exchanges agree to our return policy & terms and conditions. If you would like to ensure you receive your desired item, we recommend returning and reordering. Exchanges can only be processed for inventory currently available on the site. An exchange does not guarantee your item will be available when your original arrives back to us for processing, as we are unable to hold inventory. If you used a discount code on your original order, that discount will be honored on your exchange order. Vaquero Store reserves the right to limit or deny exchanges at any time.
We will send you an email when your refund has been processed. Please note, returns do take us 3-10 business days to process upon reaching our facility. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.